Account management
Very Well Casino Close Account
A walkthrough for closing your player account, taking a cooling off period or requesting full deletion of your personal data.
Closing your account at Very Well Casino is a short, deliberate process. You can do it yourself from the account settings page, or ask the support team to handle it on your behalf if you would prefer. There are three different options depending on what you want to achieve. A cooling off period blocks access for up to six weeks. Account closure permanently shuts the account but keeps the data we are legally required to retain. A full data deletion request removes your personal information once our retention obligations have expired. Each option is described below so you can pick the right one.
Before you start, withdraw any balance you have. Closed accounts cannot accept new withdrawals without reopening, and the support team will pause your closure request if there are pending payments to process. Any active bonuses or unfinished wagering will be forfeited on closure, so check the bonus wallet first if that matters to you. Once the closure is confirmed you will receive an email summary and a final statement of your play history.
Take a step back, not a final exit
Withdraw your balance
Cash out any remaining funds before initiating closure.
Choose your option
Take a break, self exclude, close the account or request full deletion.
Confirm in email
We send a confirmation link to make sure the request is genuine.
Receive your summary
Final statement and confirmation of closure arrive by email.
What is the difference between closing and self excluding?
Closing an account is the standard option for ending the relationship without flagging a gambling concern. The account is shut, you can no longer log in, and the data we hold is kept only as long as legally required. Closure can be reversed by contacting support if you change your mind within a short window. Self exclusion is the stronger option, designed specifically for moments when gambling has become a problem. Self exclusion blocks the account for a fixed period of six months, one year or longer and cannot be reversed early under any circumstances. Pick self exclusion if you want a guaranteed barrier between you and the account.
Can I delete all my data?
You can request full deletion at any time, but we are legally required to hold some data for a minimum period after account closure. Anti money laundering rules under our licence require retention of account, transaction and verification data for at least five years from the last activity. After that period your personal data is either deleted or anonymised so it can no longer be linked to you. Marketing preferences, support chat history and any data we hold under consent alone can be deleted immediately on request. The data protection officer can walk you through what will and will not be removed before you make the final call.
What happens to my balance and bonuses?
Withdraw any cash balance before you initiate closure. Once a closure request is in progress the account is restricted and new withdrawals require manual support intervention, which slows things down. Any active bonus funds and pending free spins are forfeited on closure, so use them or accept the loss before you confirm. If you have deposit limits or a session timer in place, those settings are preserved if you reopen the account at any point in the future, which is one small benefit of closure over self exclusion.
How long does closure take?
Self service closure from the account settings page is instant. You confirm with a click and the account is shut within minutes. Support assisted closure usually takes a few hours during business time and up to twenty four hours overnight or at the weekend, depending on how many cases the team is working through. Full data deletion requests are processed within thirty days as required by UK GDPR, with a confirmation email when the deletion is complete or the legally required retention period has been documented. If you have not heard back within that window, the data protection officer can be contacted directly.
Instant
Self service closure
5 years
Legal retention
30 days
Deletion response
Anytime
Cooling off
If you would like the support team to handle the request, email support@verywellcasino.live from the address registered on your account or open a live chat session from the help centre. State clearly which option you want to take and confirm any final balance preferences. The team will reply with a confirmation link to verify the request is genuine before any action is taken on the account, which protects against unauthorised closure attempts.
Closing an account at Very Well Casino is a permanent step for the account itself, but it is worth understanding what is kept for legal reasons, what is deleted and how it differs from a temporary cooling off period or a full self exclusion.
What is the difference between closing an account and self-excluding?
Closing an account is a reversible administrative step. Your balance is paid out, your marketing preferences are cleared and you can request to reopen the account later by going through KYC again. Self exclusion is a protective measure that lasts a minimum of six months, cannot be reversed and is the right choice if gambling is causing harm. Self exclusion through GamStop extends the block to every UK licensed gambling site for the duration you choose. If you are unsure which step is right, the help centre and the support team can talk through the options, or you can speak to GamCare on 0808 8020 133 for independent advice before deciding.