Very Well Casino Help Centre

Verification is the standard know your customer process that every UK friendly casino has to run. You will be asked for a clear photo of a government issued ID such as a passport or driving licence, plus a recent proof of address dated within the last three months such as a utility bill or bank statement. Upload both files from the verification page in your account settings. The team reviews most submissions inside one working day, often much sooner during business hours. Verification only needs to be done once unless your details change, after which all future withdrawals process without a repeat check.

Card and e wallet deposits show up instantly in well over ninety nine percent of cases. If your deposit appears to have left your account but is not showing in your casino balance, check the transactions list under your account first, since some payment providers show the deposit in a pending state for a few minutes. If nothing appears after ten minutes, contact live chat with the date, amount and the last four digits of the card or wallet used. The team can trace the payment, confirm whether it cleared and credit it manually if needed. Bank transfers can take up to one working day to settle, especially outside business hours.

E wallet withdrawals to Skrill or Neteller usually arrive within a few hours of approval, often inside one hour. Card withdrawals take one to three working days depending on your bank, with Visa Direct usually faster than Mastercard Send. Bank transfers settle within one to three working days. Crypto withdrawals are typically the fastest, often clearing in under thirty minutes after the team has approved them. The clock starts when the withdrawal is approved by the team, not when you requested it. Approval normally takes under twenty four hours and only happens once on each account because verification covers all future payments.

Every bonus has a wagering requirement, a maximum bet while wagering, a list of game contributions and a validity period. The wagering requirement is a multiple of the bonus amount you have to bet through before the funds become withdrawable cash. Most slots contribute one hundred percent to wagering. Live tables, blackjack and some video poker variants contribute much less because their house edges are lower. The maximum bet rule prevents you from wagering large amounts on a single spin while a bonus is active, which is a fairness measure that protects both sides. Always check the bonus terms before opting in.

Verification is a one off process required to comply with UK anti money laundering rules and to protect your account from fraud. The casino asks for a photo of a government issued ID, such as a passport or driving licence, and a recent proof of address, such as a utility bill, bank statement or council tax bill dated within the last three months. Both can be uploaded from the account section in under a minute, and the verification team typically processes the documents within two hours during UK business hours and within twelve hours overnight. Once verified, future withdrawals do not need to repeat the process unless you change a major detail such as your address or registered payment method.